Terms of Service

What is a doula?
As a doula, we accompany women in labour to help ensure a safe and satisfying birth experience. Discover Birth doulas have received education as a doula from DONA International (which has over 8,000 members). Many of our doulas also possess additional certifications, such as childbirth educator, registered nurse, and other. Be sure to ask your doula about other certifications she posseses. Doulas draw on their knowledge and experience to provide emotional support, physical comfort and communication with the staff (as needed) to make sure that you have the information you need to make informed decisions as they arise in labour. We can provide reassurance and perspective to you and your partner, make suggestions for labour progress, and help with relaxation, massage, positioning and other techniques for comfort. We are independent and self-employed. Your doula will be working for you, not your caregiver or hospital.

Choosing a Doula:
Each doula will meet with an expectant couple once on an interview basis. This meeting is free of charge and requires no additional commitment. This meeting allows each party to become acquainted and share philosophies to determine if there is a suitable match. Birth is a profoundly personal experience and you must feel comfortable with your choice of doula.
Once you have chosen your doula, they will meet with you and your partner before your birth to go over some basic childbirth education and to assist you in your preparation of your birth plan. These sessions will be conducted at your house, or can be conducted at a place of your choosing.
Once retained, and with receipt of your deposit, we will inform you of your doula’s contact numbers. To cover those times that she may be unavailable, we arrange one or more back-up doulas whom you may request to meet. You and your doula will certainly remain in touch by telephone as your due date approaches.

When you are in labour:
We prefer that you call your doula when you think you are in labour even if you do not yet need her. She can answer questions and make suggestions over the phone. You will decide if she should come right then or wait for further progress/changes. We usually need approximately one hour from the time you ask us to come (depending on place of birth). We will also decide where to meet (home, hospital, birth centre). Except for extraordinary circumstances, your doula or her back-up will remain with you throughout your labour and birth.

After birth:
Your doula usually remain with you for approximately 1-2 hours postpartum, until you are comfortable and your family is ready for quiet time together. She can also assist with initial breastfeeding if necessary/requested.
She is available for phone contact to answer questions about birth or your baby and would like to get together with you within one to two weeks to see how you are doing, review the birth, and get feedback from you about her role. If your package includes more postpartum support, she will coordinate based on your needs and her availability. If for some reason you need immediate support and she is unavailable, please contact us to arrange to have another doula come and assist you.

What doulas do not do:
As a doula we do not:

  • Perform clinical tasks such as blood pressure, fetal heart checks, vaginal exams, etc.
  • Make decisions for you. (We will help you get the information necessary to make an informed decision. We will also remind you if there is a departure from your Birth Plan.)
  • Speak to staff instead of you regarding matters where decisions are being made. (We will discuss your concerns with you and suggest options, but you or your partner will speak on your behalf to the clinical
    staff.)

Failure of a doula to provide service:
We will make every effort to provide the services described here. Sometimes this is impossible (for example, a rapid labour). If our failure to attend your birth is due to our error, there will be no charge for our birth services and we will refund half of your birth fee (remaining is used for prenatal visits and one postpartum visit). If it is due to your failure to call us, no refund is issued. Birth can be a very unpredictable event, and although we will provide physical and emotional comfort to be best of our ability, we cannot guarantee you a problem-free birth.

Fees:
Back to Basics Package includes: $950- $1250 plus HST

  • 1 prenatal visit in your home
  • Attendance at your birth (regardless of length)
  • Two hours of postpartum care to discuss your experience and answer some breastfeeding and baby care questions

This One Feels Juuuust Right! Package includes: $1000- $1300

  • 2 prenatal visits in your home
  • Attendance at your birth (regardless of length)
  • Two hours of postpartum care

I Need a Village! Package includes: $1300- $1600

  • 2 prenatal visits in your home
  • Group prenatal class
  • Attendance at your birth (regardless of length)
  • 8 hours of postpartum care

Payment

All Birth Doula fees are subjected to taxes. Clients may submit their payment online in full or provide a credit card for us to have on file to process fees as per a payment plan. Interac transfer is also available and can be sent to stefanie@discoverbirth.com.

All Postpartum Doula fees are NOT subjected to taxes. Clients will submit payment for up to their first 30 hours of care as a non-refundable deposit. This deposit is required to reserve postpartum doula care. Clients may submit their payment online in full or provide a credit card for us to have on file to process fees as per a payment plan. Interac transfer is also available and can be sent to stefanie@discoverbirth.com. Any postpartum care completed beyond the first 30 hours will be invoiced to the client once every two weeks.

Postpartum clients MUST use their hours within 3 months of their birth date. Any hours remaining after this time will be expired. If the client would like to extend their postpartum contract, they can submit a registration form for additional time and their hours will need to be used within 3 months of submitting their renewing form.

Clients registering for both birth and postpartum doula care will be subject to both deposits as their initial payment and may submit their payment online in full or provide a credit card for us to have on file to process fees as per a payment plan. Interac transfer is also available and can be sent to stefanie@discoverbirth.com.

Birth and postpartum doula care will NOT be confirmed until payment is received.

Cancellation and Refunds

For Birth Doula Care

If a client wants to cancel their birth doula care:

The client will be eligible for a 75% refund if given 120 days notice from their due date or more.

The client will be eligible for a 50% refund if given 90-119 days notice from their due date.

The client will be eligible for a 25% refund if given 60-89 days notice from their due date.

Proof of their due date may be requested at the time of the refund.

No refund or modification of services are provided in the following circumstances:
– cancellations within 60 days of the due date
– in the event of a planned or unplanned cesarean delivery
– in the event that you do not call your doula or do not give her enough notice for her to make your delivery
– in the event that backup is needed

For Postpartum Doula Care

If a client wants to cancel their postpartum care:

The client will be eligible for a 50% refund of their initial booking if given 60 days notice from their due date or more.

No refund is provided for cancellations within 60 days of the due date.

Once a client has started
care with their postpartum doula, 48 hours notice will be required to reschedule a shift. If 48 hours notice is not given, the client will be charged for the entire shift.

For Group Classes (Prenatal, Baby Care, Infant CPR, Mothering Group)

If a client wants to cancel their class registration:

Three weeks notice is required to qualify for a refund.

No refund is provided within three weeks of the first class date.

For Private Classes

If a client wants to cancel their private class:

The client will be eligible for a 100% refund if given 60 days notice from the agreed upon class date.

The client will be eligible for a 50% refund if given 30 days notice from the agreed upon class date.

Confidentiality

Personal information is collected for use by Discover Birth for contact purposes including our newsletter, which we use to regularly be in touch with our clients about important information regarding their care, upcoming events and recent studies regarding topics on pregnancy and parenting. Personal information may be shared with doulas on the practice who are, or become involved in the clients’ care. Contact information including name, phone number, email address and due date will be shared with the partners who are providing free services for you including a photo shoot, acupuncture and therapy, unless otherwise stated by the client. Client can expect to receive a phone call or email from these practitioners regarding the booking of these complimentary services.

Your contact information will not be sold or shared with any group outside of Discover Birth or added to any email subscription list outside of Discover Birth’s email list.